Welcome to OUTSUNNY Shop’s FAQ page! We’re here to help answer your questions about our products, delivery, returns, and more. Adventure awaits, and we want to make sure you’re fully prepared!
Product Questions
What types of outdoor products do you offer?
We specialize in a wide range of camping and outdoor gear including air mattresses, binoculars & telescopes, camp bedding, camping chairs & furniture, camping electronics & gadgets, camping kitchen equipment, coolers, pop-up canopies & shades, tents, and water bottles.
Are your products from specific brands?
Yes, we carry quality products from trusted brands like Coleman and BLACK+DECKER, ensuring reliability for your outdoor adventures.
Do you offer discounts on your products?
Absolutely! We frequently offer discounts up to 30% on our quality outdoor gear, making adventure more accessible to everyone.
Shipping & Delivery
Where do you ship to?
We ship globally to outdoor enthusiasts everywhere, except Asia and some remote areas. Adventure knows no borders!
What shipping options do you offer?
We provide two convenient shipping methods:
- Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 days after dispatch
- Free Shipping: For orders over $50, delivered via EMS within 15-25 days after dispatch
How long does order processing take?
Our team in Fort Worth, Texas processes all orders within 1-2 business days, ensuring everything is quality-checked and securely packed before dispatch.
Can I track my order?
Yes! Once your order is dispatched, you’ll receive a tracking number via email to monitor your package’s journey in real-time.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need to create an account to place an order?
While creating an account makes future purchases easier and allows you to track order history, it’s not required to place an order. You can check out as a guest.
Returns & Exchanges
What is your return policy?
We stand by our products, but if anything isn’t perfect, you have 15 days from receipt to initiate a return. Contact our customer support team at [email protected] for assistance.
Are return shipping fees covered?
Please contact our customer support team for specific details about return shipping fees, as policies may vary depending on the situation and location.
What if I receive a damaged or defective product?
We’re sorry if this happened! Please contact us immediately at [email protected] with your order details and photos of the issue. We’ll make it right!
Additional Questions
How can I reach customer service?
Our customer-centric support team is available via email at [email protected]. We’re here to help make your outdoor experiences unforgettable!
Do you offer product recommendations for specific types of adventures?
Absolutely! While we don’t have a formal consultation service, our product range is carefully curated for various outdoor activities. Feel free to explore our collections designed for camping, hiking, and other adventures.
Still have questions? Reach out to our friendly customer support team at [email protected]
OUTSUNNY Shop | 748 Baker Avenue, Fort Worth, US 76102